PSCU Financial Services Can Automatically Notify Credit Union Staff, Members When Disasters Strike
Hurricanes, wildfires, storms, earthquakes, power outages or freeway
closures. No matter what type of disaster occurs, PSCU Financial
Services offers BCP Digital Messaging to alert credit union members.
This message lets members know they can still access their accounts and
perform financial transactions by directing them to an alternative
branch or a credit union Web site.
The
cooperative's automated messaging system can make up to 10,000 calls
per hour, so thousands of members can be notified quickly and
efficiently. BCP Digital Messaging can also deliver an instructional
message to credit union employees and vendors. "Ensuring business
continuity during emergencies builds trust and long-term loyalty with a
credit union's members. We even offer the option of distributing a
prerecorded message from a credit union executive for greater
personalization," said David Serlo, president of PSCU Financial Services.
Advance
enrollment in the BCP Digital Messaging program is required. Once
enrolled, credit unions can activate an emergency alert at any time and
the cooperative will deliver member calls within the legislated calling
window (8 a.m. to 9 p.m.).
PSCU
Financial Services' Contact Centers offer comprehensive member
servicing for deposit accounts, credit/debit/ATM accounts, online bill
payment, mobile banking, loans and loan applications and general
inquiries about an individual credit union's rates and products.