LiveVox and Agility Join Forces to Provide Best-in-class Business Continuity/Disaster Recovery for ARM Industry
LiveVox Inc., the leading provider of hosted-dialer solutions, announced it joined with Agility Recovery Solutions to provide best-in-class business continuity and disaster recovery services to AIS Services LLC, a San Diego-based receivables management firm.
As a hosted solution, LiveVox can deliver unlimited calling capacity to agents in any location. Calls can be routed and entire campaigns transferred instantly to any client site. Agility Recovery is a leading disaster recovery firm, with a particular expertise with small and medium-sized businesses.
“Credit and collection organizations must plan ahead to be able to deliver seamless client service even in the event of a disaster or unforeseen emergency,” said Sergio Seplovich, Managing Director at AIS Services, LLC in San Diego. “By partnering with LiveVox and Agility Recovery, we are secure knowing we can flip a switch to restore operations and continue with our collection efforts without significant interruptions and preserve excellence of service to our clients and investors.”
Unlike hardware dialers that are anchored to a telephony infrastructure at a specific location, LiveVox can deliver right-party contacts anywhere within an organization. Managers can also execute campaigns and monitor agents regardless of geography.
“Maintaining business continuity is just one of many benefits of the patented, hosted architecture of LiveVox,” said John McNamara, Chief Marketing Officer, LiveVox. “Along with our unlimited capacity that instantly scales call volumes for the most productive dialer campaigns possible, our hosted solution provides clients the flexibility to run their operations without the many constraints of old fashioned dialers. With LiveVox, distance and location mean nothing. Clients may resume operations in aggregate from a backup site or in disaggregate fashion from agents literally anywhere on the planet.”
With LiveVox handling the critical consumer contacts, Agility Recovery Solutions provides power, technology, office space and connectivity to financial services and collection organizations.
“Affordable disaster recovery solutions are especially critical to credit and collections firms of all sizes, because a tougher economy means that any downtime can significantly impact their survival,” said Taylor Busby, Vice President Marketing, Agility Solutions. “Businesses must take measures to ensure employees can return to work immediately after a disaster. Without alternate plans, a business will pay the ultimate price.”