Survey: Companies Unprepared For Voice Communication Continuity
VoiceNation, a provider of outsourced voice telephony and disaster recovery solutions, recently released results of a survey conducted on Fortune 500 companies regarding business continuity planning for voice communication.
The results of the study exposed shortfalls in this critical area which poses potential risks of severe financial hardship and business disruption in the face of a disaster, natural or otherwise.
The telemarketing survey contacted 400 companies across the country, in industries including manufacturing, shipping, electronics, general contracting and real estate. The survey found that while 381 out of the 400 companies agreed that there was a critical need for some sort of emergency plan if they lost their voice communication platform - -- only six out of the 400 businesses actually had some sort of plan in place.
The most startling fact is that 100 percent of the companies surveyed stated that they would have to close for the day if their phones were shut down for an extended period
Key findings of the survey included:
- 95 percent of companies agreed that there was a critical need for business continuity planning for voice communications.
- Only 2 percent confirmed they had such a plan in place.
- 100 percent stated daily operations would be interrupted if phones were shut down for an extended period.